Refresher Emergency Response Officer

• Alerting and communication during incidents
• Assessing the safety of the situation
• Life-saving first aid (LFA)
• Acting in case of choking and suffocation
• Stopping major bleeding
• CPR according to the latest protocols
• Use of the Automated External Defibrillator (AED)
• Fighting an incipient fire with small extinguishing agents
• Procedures for a safe evacuation of the building
• Cooperation with professional emergency services
• Treatment of burns and eye injuries
• Use of the Rautek grip and other moving techniques
• Practical exercises in a controlled environment

• Legitimation: You must bring a valid ID and a smartphone for registration and digital evaluation.
• Physical Fitness: You must be physically capable of performing practical exercises, including CPR (which requires kneeling on both knees) and moving victims.
• Physical Contact: During the training, you will alternately act as a rescuer and a victim (e.g., for bandaging exercises).
• Clothing: Wear comfortable clothing in which you can move freely, as you will be on your knees a lot during the CPR exercises.
• Fire safety: Avoid clothing made of highly flammable synthetic fabrics; cotton is mandatory during the extinguishing exercises.
• Footwear: Wear closed footwear with good grip and stability.

After successfully completing this training, you have brought your competencies as an emergency response officer back to the required level. You are familiar with the most current techniques and guidelines. You can independently perform CPR with an AED, extinguish incipient fires, and guide an evacuation. This extends the validity of your ERO certificate by two years.

After passing the practical assessments, you will receive the G4S Emergency Response Officer certificate. This certificate is legally recognized and meets the standards of the Dutch Working Conditions Act (Arbowet). The certification is valid for one year, after which an annual refresher course is required to maintain your skills and valid status.